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ASC103

Crisis Communication and Coordination

Course ID
ASC103
Campus
Level
Beginner
Semester
Credit
4.000
Method
Lecture

Enroll in the Crisis Communication and Coordination course with EduSafeAfrica to enhance your ability to manage and communicate effectively during crises. Gain the knowledge and skills needed to protect your organization’s reputation and ensure a coordinated response when it matters most.

Course Overview:

The Crisis Communication and Coordination course offered by EduSafeAfrica equips individuals and organizations with the essential skills to effectively manage and communicate during crisis situations. This comprehensive program covers crisis planning, communication strategies, coordination techniques, and the psychology of crisis response. Participants will learn how to navigate crises, minimize damage, and maintain public trust.

  • Crisis Impact
  • Crisis Planning
  • Crisis Coordination
Time Place Room Date Range Instructor
9:00am – 11:00am        

Module 1: Understanding Crisis and Its Impact

Provided by the EduSafeAfrica’s Institute of Fire Safety Education, this module is designed  to give students deep insight into;

  • Defining a crisis
  • Recognizing the phases of a crisis
  • Psychological responses to crisis

Module 2: Crisis Planning and Preparedness

Provided by the EduSafeAfrica’s Institute of Fire Safety Education, this module is designed  to give students deep insight into;

  • Creating a crisis management team
  • Developing a crisis response plan
  • Crisis response simulations and drills

Module 3: Crisis Communication Fundamentals

Provided by the EduSafeAfrica’s Institute of Fire Safety Education, this module is designed  to give students deep insight into;

  • Principles of crisis communication
  • Establishing communication objectives
  • Crisis communication channels

Module 4: Crisis Communication Strategies

Provided by the EduSafeAfrica’s Institute of Fire Safety Education, this module is designed  to give students deep insight into;

  • Audience analysis and segmentation
  • Crafting effective crisis messages
  • Media relations and social media in crises

Module 5: Crisis Coordination and Leadership

Provided by the EduSafeAfrica’s Institute of Fire Safety Education, this module is designed  to give students deep insight into;

  • Leadership roles in crisis management
  • Building and leading crisis teams
  • Decision-making under pressure

Module 6: Crisis Response and Recovery

Provided by the EduSafeAfrica’s Institute of Fire Safety Education, this module is designed  to give students deep insight into;

  • Activation of crisis response plans
  • Crisis recovery and restoration
  • Evaluating crisis response effectiveness

Module 7: Crisis Communication Case Studies

Provided by the EduSafeAfrica’s Institute of Fire Safety Education, this module is designed  to give students deep insight into;

  • Analyzing real-world crisis communication examples
  • Learning from both successful and failed crisis responses
  • Applying lessons to future crisis scenarios

Module 8: Crisis Ethics and Public Perception

Provided by the EduSafeAfrica’s Institute of Fire Safety Education, this module is designed  to give students deep insight into;

  • Ethical considerations in crisis communication
  • Handling public perception and trust
  • Reputation management in crises

Module 9: International Best Practices and Standards

Provided by the EduSafeAfrica’s Institute of Fire Safety Education, this module is designed  to give students deep insight into;

  • Overview of global crisis management standards
  • Benchmarking against best practices
  • Achieving international certification
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